Revel Status

Como Loyalty Outage

Incident Report for Revel Systems

Resolved

This incident has been resolved.
Posted Dec 08, 2023 - 20:31 UTC

Update

We are continuing to monitor for any further issues.
Posted Dec 08, 2023 - 20:30 UTC

Monitoring

Your Como Loyalty should be back up and operational. If you deactivated your Como Loyalty, please activate it back and refresh all POS stations.

The incident will be closed as soon as we receive an official confirmation from the Como side.

https://support.revelsystems.com/s/article/How-to-Refresh-Your-Point-of-Sale-1582898971391
Posted Dec 08, 2023 - 18:50 UTC

Investigating

If your location has Como Loyalty enabled, your operations might not be available temporarily. Como just confirmed the issue is due to Google’s cloud outage, they will provide an update as soon as they are back up.

As a workaround, you can turn off Como Loyalty Integration on your Management console.

We will update the status page as soon as we get the confirmation the issue was resolved.
Posted Dec 08, 2023 - 17:52 UTC
This incident affected: Loyalty integrations (Como) and Loyalty XT.
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