Revel Status

Investigating - We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation.

The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information becomes available.

May 07, 2026 - 15:08 UTC
Management Console Operational
User Authentication (Auth0) Operational
Core Services Operational
Payments Processing Operational
WorldPay TriPOS Operational
FreedomPay Operational
Adyen Operational
Gift integrations Operational
Paytronix Operational
Givex Operational
Valutec Operational
SVS Operational
Synergy Operational
Eigen Operational
LevelUp Operational
Loyalty integrations Operational
Como Operational
Paytronix Operational
Punchh Operational
Loyalty Plant Operational
LevelUp Operational
Synergy Operational
Session M (formerly LoyaltyTree) Operational
Loyalty XT Operational
Delivery XT Operational
Driver XT Operational
Revel Guard XT Operational
Revel Data Connector Operational
QSR Automations Operational
Revel Advantage Merchant Portal Degraded Performance
Customer Support Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

Unresolved incident: Revel Advantage Merchant statement issue.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026
Completed - The scheduled maintenance has been completed.
May 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 UTC
Scheduled - Dear Merchant,

On Sunday, May 3, 2026, merchants using Valutec gift processing will be upgraded to the new system architecture.

During the migration window listed below, all merchants using Valutec gift processing will be unable to process gift transactions or perform any other gift-related functions.

Migration downtime for Valutec production environment:

Sunday, May 3, 2026
Start time: 1:01 a.m. ET
Approximate duration: 8 hours


We appreciate your understanding as we work to keep our systems running smoothly and efficiently.

Apr 29, 19:46 UTC
May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.