Revel Systems Status

All Systems Operational

Management Console Operational

User Authentication (Auth0) Operational

Core Services Operational

Payments Processing Operational

WorldPay TriPOS Operational

FreedomPay Operational

Adyen Operational

Windcave Operational

Tyro Operational

Moneris Operational

Mercury Operational

Gift integrations Operational

Paytronix Operational

Givex Operational

Valutec Operational

SVS Operational

Vantiv Storecard Operational

Worldpay Storecard Operational

Synergy Operational

Eigen Operational

LevelUp Operational

Loyalty integrations Operational

Como Operational

Paytronix Operational

Punchh Operational

Loyalty Plant Operational

LevelUp Operational

Synergy Operational

Session M (formerly LoyaltyTree) Operational

Online Ordering XT Operational

Loyalty XT Operational

Delivery XT Operational

Driver XT Operational

Revel Guard XT Operational

Revel Data Connector Operational

Core Reporting XT Operational

QSR Automations Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2023

No incidents reported today.

Dec 8, 2023

Como Loyalty Outage

Resolved - This incident has been resolved.
Dec 8, 20:31 UTC

Update - We are continuing to monitor for any further issues.
Dec 8, 20:30 UTC

Monitoring - Your Como Loyalty should be back up and operational. If you deactivated your Como Loyalty, please activate it back and refresh all POS stations.

The incident will be closed as soon as we receive an official confirmation from the Como side.

https://support.revelsystems.com/s/article/How-to-Refresh-Your-Point-of-Sale-1582898971391
Dec 8, 18:50 UTC

Investigating - If your location has Como Loyalty enabled, your operations might not be available temporarily. Como just confirmed the issue is due to Google’s cloud outage, they will provide an update as soon as they are back up.

As a workaround, you can turn off Como Loyalty Integration on your Management console.

We will update the status page as soon as we get the confirmation the issue was resolved.
Dec 8, 17:52 UTC

Dec 7, 2023

No incidents reported.

Dec 6, 2023

RA XT email: "Banking information adjustment"

Resolved - This incident has been resolved.
Dec 6, 16:08 UTC

Identified - Please be informed that this is an intentional change, we are adjusting bank account types (not the information on the accounts) for other features to work. You can rest assure that neither deposits or the banking information will be affected.
Dec 5, 20:46 UTC

Issues logging to POS

Resolved - This incident has been resolved.
Dec 6, 00:02 UTC

Monitoring - If you are experiencing an issue logging into the Revel POS dashboard, please update your POS stations to the latest POS version. The guidance on how to do it can be found on our Support website by searching the article called - Updating Your Revel iPad application.

https://support.revelsystems.com/s/article/Updating-Your-Revel-iPad-App
Nov 13, 14:01 UTC

Dec 5, 2023

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.