Update - The Toronto line (+1 647 313 3117) has been brought online and is fully operational.
We continue to work towards bringing back the Australian line (+61 2 8520 3344)
Nov 05, 2025 - 20:43 UTC
Identified - We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at support@revelsystems.com
Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433
Oct 01, 2025 - 21:27 UTC
Investigating - We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at support@revelsystems.com
Oct 01, 2025 - 02:56 UTC
Resolved -
Root cause has been identified and functionality has been restored. Monitoring for any changes.
Nov 7, 14:50 UTC
Investigating -
Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.
Nov 7, 14:40 UTC
Nov 6, 2025
No incidents reported.
Nov 5, 2025
Unresolved incident: Issue with Australian Support Line.