Revel Systems Status

All Systems Operational
Management Console Operational
User Authentication (Auth0) Operational
Core Services Operational
Payments Processing Operational
WorldPay TriPOS Operational
FreedomPay Operational
Adyen Operational
Windcave Operational
Tyro Operational
Moneris Operational
Mercury Operational
Gift integrations Operational
Paytronix Operational
Givex Operational
Valutec Operational
SVS Operational
Vantiv Storecard Operational
Worldpay Storecard Operational
Synergy Operational
Eigen Operational
LevelUp Operational
Loyalty integrations Operational
Como Operational
Paytronix Operational
Punchh Operational
Loyalty Plant Operational
LevelUp Operational
Synergy Operational
Session M (formerly LoyaltyTree) Operational
Online Ordering XT Operational
Loyalty XT Operational
Delivery XT Operational
Driver XT Operational
Revel Guard XT Operational
Revel Data Connector ? Operational
Core Reporting XT ? Operational
QSR Automations Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023
Resolved - This incident has been resolved.
Dec 8, 20:31 UTC
Update - We are continuing to monitor for any further issues.
Dec 8, 20:30 UTC
Monitoring - Your Como Loyalty should be back up and operational. If you deactivated your Como Loyalty, please activate it back and refresh all POS stations.

The incident will be closed as soon as we receive an official confirmation from the Como side.

https://support.revelsystems.com/s/article/How-to-Refresh-Your-Point-of-Sale-1582898971391

Dec 8, 18:50 UTC
Investigating - If your location has Como Loyalty enabled, your operations might not be available temporarily. Como just confirmed the issue is due to Google’s cloud outage, they will provide an update as soon as they are back up.

As a workaround, you can turn off Como Loyalty Integration on your Management console.

We will update the status page as soon as we get the confirmation the issue was resolved.

Dec 8, 17:52 UTC
Dec 7, 2023

No incidents reported.

Dec 6, 2023
Resolved - This incident has been resolved.
Dec 6, 16:08 UTC
Identified - Please be informed that this is an intentional change, we are adjusting bank account types (not the information on the accounts) for other features to work. You can rest assure that neither deposits or the banking information will be affected.
Dec 5, 20:46 UTC
Resolved - This incident has been resolved.
Dec 6, 00:02 UTC
Monitoring - If you are experiencing an issue logging into the Revel POS dashboard, please update your POS stations to the latest POS version. The guidance on how to do it can be found on our Support website by searching the article called - Updating Your Revel iPad application.

https://support.revelsystems.com/s/article/Updating-Your-Revel-iPad-App

Nov 13, 14:01 UTC
Dec 5, 2023
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.