Resolved -
The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.
Nov 25, 21:02 UTC
Update -
The Toronto line (+1 647 313 3117) has been brought online and is fully operational.
We continue to work towards bringing back the Australian line (+61 2 8520 3344)
Nov 5, 20:43 UTC
Identified -
We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at support@revelsystems.com
Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433
Oct 1, 21:27 UTC
Investigating -
We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at support@revelsystems.com
Oct 1, 02:56 UTC